Vibrant omnichannel Eco-system Brands in an omnichannel world

Consumers are engaged today in a vastly different ‘brand ecosystem’ experience compared to a decade ago. Brands are part of all sales channels and implement the latest innovations from the store to the app.

The ways in which products and services reach consumers are increasingly diverse and rapidly evolving, adapting to how the product’s features and experience are best delivered.

Different channels are progressively complementary and brands strive to deliver in one seamless environment the necessary elements to meet, and indeed exceed, consumer expectations, needs, desires and values.

This transformation has had a positive impact for consumers, as well as for brands and distributors in terms of new, smart, personalized means to serve consumers, while consistently increasing the quality of experience offered to them. It has also changed the overall retail landscape in Europe, as the traditional ‘brick & mortar’ physical stores and retail outlets have been joined by platforms, online marketplaces, apps and connected devices  – all available to engage the consumer, whether online or offline. This omni-channel world is the reality for consumers today, who have access to endless digital shelves, just a finger-swipe away as online and offline worlds become blurred.

This has significantly changed how consumers access brands, providing new opportunities but also posing challenges. This will continue, as AIM foresees further transformation and game-changers will continue to revolutionise this landscape in the next 5-10 years.

AIM Activities

Ensuring a fair & level playing field in B2B relations

 

The objective is to ensure a competitive and fair level playing field for all involved, whether upstream or downstream, including addressing unfair practices across all channels to ensure a healthy, sustainable value chain.

The members of AIM believe that Principles of Good Business Practice as well as legislation that sanctions unfair practices provide a framework for doing business which will ensure competitiveness, trust and continuity, all required for business development, sustainability and strong innovation. Ultimately, these will benefit consumers, companies and society.

Unfair practices are sources of business disruption and economic inefficiencies, challenging Europe’s competitiveness goals. They adversely affect companies’ capacity to innovate and invest for the long term. This innovation and investment is needed to constantly improve value to consumers and fulfil the EU’s objective to create smart, sustainable and inclusive growth.

AIM supports authorities in their fight against eradicating abusive practices in the European Supply Chain.

Building efficient & sustainable Supply Chains

 

In an omni-channel world brand manufacturers are challenged to deliver products wherever and whenever the consumer requires it, whilst driving down carbon emissions and waste.

Distribution is fragmenting and is expected to “Uberize” and disrupt the transport industry. ECommerce pure players emerge with new logistics requirements. Legislation to curb negative effects of transport, whilst keeping EU transport industry competitive and protecting drivers is increasing. All of this requires the FMCG industry to develop new supply chain capabilities, which can be accelerated by leveraging the scale and the trusted power of brands.

The members of AIM are working on the following three objectives:

  1. Give consumers access to brands anywhere anytime through collaborative and efficient last mile supply chains, with focus on eCommerce platforms and digital supply chains.
  2. Lead in society with brands that aspire to zero carbon and zero waste supply chains with focus on scaling horizontal collaboration activities for asset sharing (road, rails, warehousing) and engaging with supply chain innovation platforms.
  3. Protect brands and have a level playing field for brands to compete for the consumer’s choice with focus on communication standards and transport legislation.

Building fair & progressive Supply Chains

 

AIM-PROGRESS is a forum of leading Fast Moving Consumer Goods (FMCG) manufacturers and common suppliers, assembled to enable and promote responsible sourcing practices across common supply chains. It is a global initiative supported and sponsored by AIM in Europe and GMA (Grocery Manufacturers of America) in North America.

The AIM-PROGRESS mission is to positively impact people’s lives through our combined leadership of robust responsible sourcing practices throughout our supply chains.

Its key objectives include:

  • Building supply chain capability so that member organisations and their suppliers are competent in executing robust responsible sourcing programmes.
  • Effectively assuring compliance in the members supply chains through aligning practices, standards and metrics.
  • Driving continuous improvement in member supply chains.

A Single Market – A multitude of consumers

 

Brands manufacturers have long been supporters of the Single Market as we can only gain from the economies of scale the Single Market brings. It remains one of Europe’s primary ways to create sustainable, long-term growth.

We also respect the EU motto of “United in Diversity”. There is no one homogenous, identical European consumer – we are fortunate to celebrate differences across the continent in terms of tastes, preferences, culture, history and background within one country and even within one region or town, as well as at national or European level.

Brands manufacturers develop products in response to this constantly evolving and diverse situation as trends create new expectations and inspire new products, tailoring to local cultures as well as global trends. One could argue that it would be easier and cheaper for the branded goods industry to ignore this and just offer one product to all consumers in Europe. However, that is not Europe, and would not respond to European consumers. As a consumer-centric industry, our approach is to respond to consumers who inspire the diversity and wealth of products available across the European market. To do this, the industry has developed efficient processes to manage its innovation, production, logistics, sales, distribution and marketing, responding to a market-driven approach.

News & Positions

AIM Activities on Omnichannel

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Insights

Brands & Omnichannel

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